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Sony

Global Business Services

We manage your supporting processes and functions.

Simplifying the lives of our clients.

Businesses across various sectors trust Sony DADC to take on leadership in process efficiencies, demonstrate cost savings and deliver long-term revenue growth. 

Our solutions expertise and understanding of our clients’ operations create a strong partnership in providing integrated business services.

 

We are one of the best and most efficient commercial suppliers. Our Global Business Services are available for all industries, and we want to grow your business together with you. Along the journey we will provide you the most cost-effective solution on the market.

 

Get an overview of our Global Business Services

Global Business Services
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Global Business Services

 

Looking for a reliable business process outsourcing partner?

 

We are here to help you with outsourcing any of your business processes. Proven transition methodology, quality standards, performance monitoring, a process of continuous improvement and well trained employees are key components to deliver an efficient outsourcing solution.

Order-to-Cash Services
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Order-to-Cash Services

 

Multi-language, pan-European customer service, orders, returns and claim management, master data management, call center, hotline and advanced reporting are among the key areas covered.

 

Our teams are fluent in the languages of the serviced territories and are able to flexibly respond to peak demands at a short lead-time.

Finance and Accounting Services
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Finance and Accounting Services

 

From billing, cash collection, A/P and A/R processing to credit and risk management, reconciliation, dunning and advanced financial reporting.

 

By improving cash collection and days sales outstanding (DSO) rates we free up cash. In addition, direct costs of service reduce while quality, compliance and on-time delivery increase.

IT Services
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IT Services

 

  • L1 helpdesk
  • Network Operating Center (NOC)
  • Robotic Process Automation (RPA)
  • Application support

Supply Planning
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Supply Planning

 

  • Milestone creation & planning
  • Establishing a supply plan based on demand forecast, supplier capacity and workability
  • Scenario planning
  • Setting up Bill of Materials
  • Tracking workability status
  • Creating and managing purchase orders
  • Information & relationship management between client and suppliers
  • Handling communication between the client, suppliers and 3PL’s
Management of third party logistics
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Management of third party logistics

 

Sony DADC can oversee a client’s third party service provider through owning the warehouse contract and managing operations, and service with agreed KPIs.

 

Sony DADC’s goal is to remove the challenges and excessive costs of managing a full supply chain solution. With an independent and cohesive operations management platform that integrates with third party providers we are able to further support our clients by addressing several challenges facing the industry today.  This will help clients focus on their core business initiatives.

 

The industry requires simplified and integrated solutions, and Sony DADC is in a position to make the 3PL warehousing operation more cost effective and operationally efficient, by utilizing the best external and internal solutions available.

 

Core Services of 3PL Management

 

  • Order Fulfilment

3PL order fulfilment covers order management, fulfilment and distribution, receiving orders, updating inventory, picking and packaging products, and distributing and delivering them to the customers’ location.

 

  • Storage

Ensuring safe storage of the client’s goods.

 

  • Transportation

Transporting goods from warehouse to customer with varied methods including cross-docking, FCL (full container load), LCL (less than container load), TL (truckload), and network transport as well as tracking of goods.

 

  • Delivery

Delivering the product to the final destination, i.e., the customer’s location with delivery progress and status.

 

  • Returns Management 

Includes picking products from the customer’s place and delivering it back to the warehouse for processing, refurbishment or scrapping.

 

Vinyl
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Vinyl

 

Explore how artists inspire our engineers

 

With a keen eye on our customers΄ demands and market trends, we offer a wide range of vinyl solutions together with our vinyl manufacturing partner to complete our portfolio. This enables Sony DADC to extend our high standards of quality, security, and service to the vinyl sector.

1:23 min
Video - IT Service
1:50 min
Video - Business Process Outsourcing
1:31 min
Video - Order to Cash Service