The Global Business Services centre provides internal services as well as Business Process Outsourcing (BPO) services to international clients from all over the world.

Within the business process outsourcing area we transfer our clients’ non-core administrative activities into our centre where we further optimize, digitize and automate processes. In this way, we offer our clients higher quality and lower costs.

Our fast, flexible and scalable end-to-end solutions enable our clients to:

• harmonize processes across territories
• reduce and variabilize cost
• remove operational financial risks
• provide a transparent finance and customer service reporting
• increase customer satisfaction through embedded quality and continuous improvement culture
• be better positioned for future growth as services are fully scalable
• maintain ethical standards as one of the world’s most ethical companies
• improve quality of service and security standards by being part of our advanced security environment and 24/7 IT surveillance and monitoring.

The assembly site is a multi-client and multi-industry site that fits many different products and has an automated warehouse and storage facility.

The main operations at the Štěnovice site are assembling, fulfilment, bundling, kitting, stickering, shrink-wrapping, inbound logistics and warehouse operations, outbound distribution and transport management, including reverse logistics – returns handling and distribution.

This site is fully integrated in our pan-European logistics networks. The facility has security measured beyond TAPA standards and is equipped with modern IT and communication infrastructure.